Experience:0 - 4 Years
Location:Hyderabad / Secunderabad
Compensation:Rupees 1,00,000 - 4,00,000
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required
Desired Candidate Profile
To Apply Click Here
Scope:
• Responsible for partnering with customer to obtain resolutions to complex technical issues- helps others deliver results.
• Coordinates the resolution of technical issues – waits in queue (chat) for those requiring assistance and provides help/advice in a timely manner.
• Resolves the most complex issues forwarded by technicians or peers. (e.g. executive technical escalations)
• Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group)
• Ability to analyze and solve highly complex technical problems which may not ever have been encountered.
Knowledge & Skills:
• Ability to analyze, research, and solve highly technical, unique problems.
• Thorough knowledge of the following:
Mainstream DOS and Windows Applications
Basic PC Hardware
Microsoft Operating Systems
Peripheral Subsystems including the following:
Multimedia, Scanners, Printers
• Advanced knowledge of the following: storage subsystems, video subsystems, processor subsystems
• Excellent communication & trouble shooting skills
• Telephone customer service skills.
Job Summary:
• Responsible for taking control of and resolving complex technical and escalated customer issues. Documents and simulates complex customer issues to find solutions and fixes to customer inquiries and problems. May dispatch additional service as necessary.
Accountabilities:
• Guide customer troubleshooting efforts to identify products that are defective and direct in issuing service calls in accordance with guidelines.
• Identify and provide input on unique or recurring customer problems
• Be a champion of Dell specific tools, troubleshooting procedures. Provide DSN feedback at all appropriate times.
Company Profile
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Company Name:Dell International Services
Executive Name:Charles
Email Address:Charles_Rapaka@dell.com
Telephone:9849222353
Showing posts with label Dell jobs. Show all posts
Showing posts with label Dell jobs. Show all posts
Sunday, February 14, 2010
Tuesday, September 1, 2009
Dell Recruits Freshers
Dell Recruits Freshers
Experience:
Candidates having experience with international call centers in Customer Service and Sales can apply.
Candidates applying for this need to have less than 30 months of work experience in International Call centers.
Educational Qualification:
PUC with 2yrs of experience or 1 yr of Internationl call center.
Degree : Fresher/work experience with less than 30 months with a Call center.
Candidates applying should have their work experience and educational qualifications marks sheet in original with them.
Engineering graduates need not apply.
Desired Candidate Profile
The ideal candidate will support customers on basic Tech issues and would be responsible for upselling Dell products to Dell customers.
Primary role would be to upsell Dell products.
Skills:
Excellent command in English language is a must.
Candidates from Customer Service and Sales background with call centers would find this job very challenging.
Experience:
Candidates having experience with international call centers in Customer Service and Sales can apply.
Candidates applying for this need to have less than 30 months of work experience in International Call centers.
Educational Qualification:
PUC with 2yrs of experience or 1 yr of Internationl call center.
Degree : Fresher/work experience with less than 30 months with a Call center.
Candidates applying should have their work experience and educational qualifications marks sheet in original with them.
Engineering graduates need not apply.
Company Profile
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Company Name: Dell International Services
Executive Name: BINOY KALATH
Address: Dell International Services
Divyashree Greens,Survey # 12/1, 12/2A ,
Challaghata village, Varthur Hobli, Kormangla
Inner Ring Road,
BANGALORE,Karnataka,India 560036
Email Address: binoy_kalath@dell.com
Telephone: 9902062012
Experience:
Candidates having experience with international call centers in Customer Service and Sales can apply.
Candidates applying for this need to have less than 30 months of work experience in International Call centers.
Educational Qualification:
PUC with 2yrs of experience or 1 yr of Internationl call center.
Degree : Fresher/work experience with less than 30 months with a Call center.
Candidates applying should have their work experience and educational qualifications marks sheet in original with them.
Engineering graduates need not apply.
Desired Candidate Profile
The ideal candidate will support customers on basic Tech issues and would be responsible for upselling Dell products to Dell customers.
Primary role would be to upsell Dell products.
Skills:
Excellent command in English language is a must.
Candidates from Customer Service and Sales background with call centers would find this job very challenging.
Experience:
Candidates having experience with international call centers in Customer Service and Sales can apply.
Candidates applying for this need to have less than 30 months of work experience in International Call centers.
Educational Qualification:
PUC with 2yrs of experience or 1 yr of Internationl call center.
Degree : Fresher/work experience with less than 30 months with a Call center.
Candidates applying should have their work experience and educational qualifications marks sheet in original with them.
Engineering graduates need not apply.
Company Profile
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Company Name: Dell International Services
Executive Name: BINOY KALATH
Address: Dell International Services
Divyashree Greens,Survey # 12/1, 12/2A ,
Challaghata village, Varthur Hobli, Kormangla
Inner Ring Road,
BANGALORE,Karnataka,India 560036
Email Address: binoy_kalath@dell.com
Telephone: 9902062012
Apply Now
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