Experience: 0 - 1 Years
Location: Chennai
Compensation: Best in the industry
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: BPO/ITES
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Job Description:
Appropriate handling of customer queries and complaints.Ensure customer satisfaction during every transaction.
Any inadequately handled call to be escalated to superior.
To educate and be mentor to at least one new comer into hotline.
Be adequately trained and updated on any changes that take place from time to time.
Handle of calls with speed and accuracy and address appropriately to customers queries of varied complexity. Aggressively work toward achieving deadlines and agreed targets
Desired Candidate Profile
Qualification : +2/Degree / Freshers
communication : 50% tamil & 50% english
Inbound Process
Company Profile
Sparsh is the leading provider of Business Process Outsourcing (BPO) services in the Indian market.
A subsidiary of Intelenet Global Services, we have been ranked # 1 in the Dataquest Domestic Call Centre Survey 2008, the first ever study of the domestic BPO industry in India.
We currently operate through 18 state-of-the art facilities across eight locations in India. Our dedicated workforce of over 16,000 motivated professionals provide qualitative solutions in the areas of transaction processing and call centre services, aiming to achieve excellence in every transaction.
Sparsh adds value to its clients through a range of completely customised solutions. We provide business-enabling front office and back office services to companies across various verticals. Several leading telecom, banking, insurance and travel companies rely on us to manage their customer interaction and key business processes.
Operations at Sparsh incorporate automation/digitisation to enhance process efficiency, increase productivity and reliability, and speed of services.
Sparsh mirrors its parent Intelenet's mission of adding value to our client's business by providing cost-effective, premium quality Customer Management services and to be the preferred vendor for outsourced BPO services.
We leverage Intelenet's knowledge and understanding of international best practices to deliver superior solutions to its customers. Our teams combine deep knowledge of domain and business practices with a laser focus on quality, timeliness and costs. Our combined workforce of over 27,000 employees makes us the 'Second Largest BPO Employer in India' according to Nasscom.
With our vastly experienced management team at the helm, Sparsh is committed to remain the leader in the Indian BPO business.
Company address
3rd Floor, Prince Info Park,
81B, 2nd Main Road,
Ambattur Ind. Estate
Chennai - 600 058.
Tel: +91-44-6627 7777
Contact Details
Company Name: Sparsh BPO Services Ltd (An Intelenet Company)
Website: http://www.sparshindia.com
Executive Name: Ramesh / Vaishnavi
Address: Not Mentioned
Telephone: 66277777
Keywords: Fresher +2/ degree,inbound,telecom,call center
Reference ID: CH051009
Tuesday, October 6, 2009
Subscribe to:
Post Comments (Atom)
0 comments:
Post a Comment