Dell International Services - TECHNICAL SUPPORT ASSOCIATE

Experience:0 - 4 Years

Location:Hyderabad / Secunderabad

Compensation:Rupees 1,00,000 - 4,00,000

Education:

UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required

Desired Candidate Profile

To Apply  Click Here

Scope:

• Responsible for partnering with customer to obtain resolutions to complex technical issues- helps others deliver results.

• Coordinates the resolution of technical issues – waits in queue (chat) for those requiring assistance and provides help/advice in a timely manner.

• Resolves the most complex issues forwarded by technicians or peers. (e.g. executive technical escalations)

• Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group)

• Ability to analyze and solve highly complex technical problems which may not ever have been encountered.

Knowledge & Skills:

• Ability to analyze, research, and solve highly technical, unique problems.

• Thorough knowledge of the following:

Mainstream DOS and Windows Applications

Basic PC Hardware

Microsoft Operating Systems

Peripheral Subsystems including the following:

Multimedia, Scanners, Printers

• Advanced knowledge of the following: storage subsystems, video subsystems, processor subsystems

• Excellent communication & trouble shooting skills

• Telephone customer service skills.

Job Summary:

• Responsible for taking control of and resolving complex technical and escalated customer issues. Documents and simulates complex customer issues to find solutions and fixes to customer inquiries and problems. May dispatch additional service as necessary.

Accountabilities:

• Guide customer troubleshooting efforts to identify products that are defective and direct in issuing service calls in accordance with guidelines.

• Identify and provide input on unique or recurring customer problems

• Be a champion of Dell specific tools, troubleshooting procedures. Provide DSN feedback at all appropriate times.

Company Profile
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Company Name:Dell International Services

Executive Name:Charles

Email Address:Charles_Rapaka@dell.com

Telephone:9849222353

Firstsource Freshers Walkin

Customer Service/ Technical Support

Experience : 0 - 3 Years

Location : Bengaluru/Bangalore

Education : UG - Any Graduate - Any Specialization,Graduation Not Required

PG - Any PG Course - Any Specialization,Post Graduation Not Required

Desired Candidate Profile

We are looking for candidates who would work with international call centers for

technical and customer service.

Candidates should be flexible to work in shifts.

Candidates should carry all documents

Excellent at communication skills

We are looking for candidates who would work with Firstsource a international call

center for technical and customer service process.

Candidates should be flexible to work in shifts.

Candidates should carry all documents

Excellent at communication skills

Important Please mention the HR's name LESTER ALVIN when you walk in for an interview at Firstsource .

Address & contact details Below:

Lester Alvin

HR Recruitment

9591537958

Venue

Firstsource Solutions Limited
#20, Palace Road,
Opp. Mount Carmel College
Vasanth Nagar
Bangalore-560052

Contact Person:-Lester Alvin

Mob-9591537958

Infosys Technologies Limited Recruits B.E/B.Tech

About Company

Infosys-BPO is the subsidiary of Infosys Technologies Ltd. (NASDAQ: INFY) .


Job Description

Hi ,

Infosys-BPO is hiring Mechanical graduates and Diploma Holders for a for Technical process.

Please find the details. And send us your updated profile.

Educational Background: BE (Mechanical) OR B.Tech (Mechanical) OR Diploma (PU + 3 years Diploma)
(Catia and Automotive background will be a plus point)
Experience: 1-2 Years
Location: Chennai
Job description:

Experience: 1+ years in automotive interiors component design.

Requirement:

· Good knowledge of Automotive component/ Plastics design

· Good Communication Skills

· At least 1 year hands on experience working on any CAD software, preferably Catia V5.

Job Description: End to end Design of Automotive interior components



Thanks&Regards
Recruitment team
Infosys-BPO

BPO Jobs for Freshers at Sutherland

Experience: 0 - 5 Years

Location: Chennai

Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type: BPO/ITES

Functional Area:
ITES/BPO/KPO, Customer Service, Ops.

Job Description:

If you possess good spoken & written communication skills in english & a graduate/Diploma holder with/Without experience in ITES industry,you can join us in Technical/Customer Support Categories.
Desired Candidate Profile

Job Description :

Technical Support Executive - (0.6 -12 months) / Sr. Technical Support Executive - Voice process (12-24 months)

Requirements:

Excellent communication skills in English

Tenacity to resolve issues & Good listening skills

Familiarity with Operating systems, Hardware & Networking is a must

Diploma/Graduation/Post Graduation in any stream

Prepared to work in night shift

Customer Support Executive-(0.6 -12 months)/Sr. Customer Support Executive - Voice process (12-24 months)

Requirements:

Excellent communication skills in English

Tenacity to resolve issues & Good listening skills

With a passion for Customer Service

Diploma/Graduation/Post Graduation in any stream

Prepared to work in night shift

Interested Candidates can Walk in with your resume to the Venue given below.

Venue :

Ramakrishna Mission Higher Secondary School,

No.1, Bashyam street, T nagar, Chennai - 17

Landmark : Near Panagal Park.

Date & Time :

28th November 2009 (Saturday) ,Timing between 9.30AM to 5.30PM.

For appoinment please call @ 9940236125

email. aspire@suth.com


Company Profile
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company. Sutherland now employs over 24,000 professionals.

Contact Details

Company Name: Sutherland Global Services Inc

Website: http://www.sutherlandglobal.com

Executive Name: Usha Gayathri.V.K.

Address: Not Mentioned

Email Address: aspire@suth.com

CSS -SLASHSUPPORT Recruits Freshers

CSS brings you a new and exciting opportunity in our company exclusively for freshers!

The CSS Edge

You’ll work with global leaders across industries to provide leading-edge technology services. We truly believe our corporate mission of 100 percent reference-able customers is a clear competitive advantage. Our passion for making a difference at work and in our communities is the basic driver for building stronger client businesses. So what are you waiting for?

Walk in for an Interview in CSS -SLASHSUPPORT -ALWARPET on 25th and 26th September

Job profile: Technical Support Executive working with our International clients.

Only freshers with excellent communication skills with a passion for technology and the flexibility to adapt to different time zones are eligible

Contact Person: Ms. Sobana Velan
About CSS-SLASHSUPPORT

For more details visit us at www.csscorp.com

Fact Sheet

Presence in North America, Europe and Asia Pacific
100% referenceable clients
5000 resources and growing
Assessed at SEI CMMI Level 4 and ISO 9001:2000 certified
12 Global Delivery centers
Global recovery center in Singapore
Award winning solutions
Fortune 1000 customers
HQ - San Jose, California
Privately held and profitable

What we offer you:
Career path
Positive Culture
Unparalleled growth
Benefits
Incentives
A transparent organization
Fun @ work
Please do refer your friends who are interested in the above opportunity.

With Warm Regards,
Ms. Sobana Velan
Contact No:9566126216
HR Executive | Talent Acquisition | CSS- Slashsupport|
|Sobana.velan@csscorp.com|

As this mail is sent in mass, Please ignore if it is irrelevant.

Sobana Velan
| Talent Acquisition| CSS Corp. | "100% Referenceable Customers"|
| sobana.velan@csscorp.com | www.csscorp.com

e4e Business Solutions - Technical Support Freshers

e4e Business Solutions Pvt. Ltd. (www.e4e.com)

Pioneer in BPO.
e4e is the largest provider of offshore outsourced services in the Technical services and collections service space
Largest and most experienced Indian company in third-party Technical assistant.
Experienced in 25 specialty segments across 20 states in USA
Provided administration services for plans across
multiple states in the US

e4e Is Hiring Candidates For "Technical Enterprise Support" Voice

Job Description:
- Minimum 1 year experience working with US international process {Technical}
- Good knowledge in Windows trouble shooting.
- Experience in Technical trouble shooting.

Experience: 1 - 4 Years
Job Location: Chennai

Walk-In with your updated resume to below mentioned address from Monday to Friday.

Walk-In Date: On 9-13 Nov 2009

Venue:
E4e Business solutions Ltd.
No.144/7 Rayala Techno park
3rd floor Kottivakam
Old mahabalipuram Road
Chennai
[Land mark near - IGP bus stop]

Contact Person: M.Shyam / Santhosh Rajan
Phone No: (044) 66153346

D2C TECHNOLOGIES recruits FRESHERS

D2C Technologies Pvt Ltd (www.d2ctechnologies.com)

D2C Technologies – Focused on building automation in People Processes using technology. CEO’s strong domain expertise and change management skills combined with D2C Technologies strong technical support gives all the products/solutions the power of being the most productive solutions.

Technical Writer

Job Description :
- CANDIDATES WHO HAVE COMPLETED TECHNICAL WRITING COURSE ARE ALONE ELIGIBLE
- Understand Software products function.
- Write help files for Software.
- Convert help files to html pages with navigation.
- Help files created should have screen shots of Software pages with Help annotations in screen shots.
- Documentation of software analysis and maintenance phase.
- Able to work in help file development tools (Eg: Robohelp, Adobe)
- Should think in customer point and develop the software help files.

Desired Skills :
- Good command over English.
- Good listening and presentation skill.
- Able to learn tools which help in creating online help documents.
- Good team player.

Job Location : Chennai

Desired Experience : 0-1 Years

Cybernet - SlashSupport | Requirement of Technical Support

Experience: 0 - 1 Years

Location: Chennai

Education: Any Graduate

Job Description

Job Roles and responsibility :
Involves sales of Online PC for domestic market
Includes outbound and inbound
Any graduate can apply.
Day shift
Experience -0-1yrs.
Lanuages to be known : Enlish ,Hindi and one regional language.
Job Location :Perungudi.

If interested pls forward your profile to the below mentioned mail id:

anitha.dhanasekaran[at]csscorp.com

Company Profile
At Cybernet-SlashSupport, we are looking to hire professionals who enjoy challenges, are innovative, dedicated to ensuring customer satisfaction, have great people skills and are committed to achieving excellence and exceed customer expectations.Come to work for us and you will discover a work environment that promotes creativity and a work force that is multicultural and multinational in origin. We also believe that an organizational-level focus on continued learning is the best way to stay on top. That?s why we offer training and orientation on cutting-edge technologies to all of our employees. Also, everyone receives training in communication, leadership and teamwork, creating poised and confident employees.We believe it's incredibly important to offer a clear career progression to our employees. Here, you will discover a flexible environment that allows you lateral moves.Cybernet-SlashSupport is a leading provider of high-quality infrastructure management and technology support services. Headquartered in San Jose, CA, we employ close to 5,000 professionals and have offices in North America, Europe and Asia, including world-class offshore delivery centers in India. Cybernet-SlashSupport has three centers of excellence:SlashSupport - Center of Excellence (CoE) for Tech Support Cybernet Software - Center of Excellence (CoE) for R&DReadyTestGo - Center of Excellence (CoE) for Independent Verification & Validation Services SlashSupport is CoE for technology support and infrastructure management of enterprise and consumer products, applications and services for Cybernet-SlashSupport. SlashSupport has handled over 35 million requests for 600+ products and services, and is rated by the Black Book of Outsourcing as #1 in the mid-market ITO segment.The Cybernet Software CoE is the first testing-focused center to achieve SEI?s CMMI level 5 certification. Our expertise spans test automation, testing frameworks, load testing, performance engineering and optimization of various applications and software.ReadyTestGo (RTG) CoE for Testing and Independant Verification & Validation has an impressive track record, helping our clients enhance the quality and performance of their applications /products with over 400 projects completed successfully.

Company Name: Cybernet - SlashSupport

Website: http://www.csscorp.com

Executive Name: Anitha Dhanasekaran

Email Address: christina.george[at]csscorp.com

Click here to Apply