Larsen & Toubro Infotech Ltd (L&T Infotech)
one of the fastest growing IT Services companies, is ranked by NASSCOM among the top 10 software & services exporters from India in 2008. It is a wholly-owned subsidiary of $ 7 billion Larsen & Toubro Limited (L&T), India’s largest technology-driven engineering organization which was ranked as India’s Best Managed Company-2008 in a survey conducted by Business Today-Ernst & Young. L&T has also been rated as No. 1 in Quality in a 2008 survey conducted by the Wall Street Journal Asia. L&T Infotech is differentiated by its unique Business-to-IT Connect, which is a result of its rich corporate heritage. A full-services IT firm with a blue-chip client roster, it offers comprehensive, end-to-end software solutions and services in the following industry verticals:
1) Banking & Financial Services
2) Insurance
3) Energy & Petrochemicals
4) Manufacturing (Consumer Packaged Goods, High-tech, Industrial Products, Automotive, Chemicals & Process, Media & Entertainment and Retail)
5) Product Engineering Services (Telecom)
L&T Infotech delivers business solutions to its clients, leveraging its substantial domain experience and depth in technologies like SAP, Oracle (including Oracle Apps, PeopleSoft, JD Edwards, Siebel, Hyperion), Microsoft, EAI, and DW/BI. In addition to application outsourcing (Application development, Maintenance & Support), L&T Infotech has strong capabilities in infrastructure management (IMS), testing services, end-to-end integrated engineering services and embedded system solutions.
L&T Infotech’s vision is to provide world-class service to clients in its areas of focus, offering solutions that are based on business and technology insights.
Service Desk Analyst
Currently we are looking for a “Service Desk Analyst” for our Chennai center. Preferences will be given to the candidate who can join immediately.
Job Description:
- Primary Responsibility will be Ticket Handling within the SLA.
- Handling Inbound, Outbound Calls and Emails
Candidate Profile:
- Good Communication Skills,
- Basic Computing Knowledge,
- Interpersonal Skills,
- Experience In bound, Out Bound Calls and Emails
- Willingness to work in
24/
7 Support which is on Rotation basis weekly Once
Experience:
1 –
2 Years of Call center or Customer Care Experience
OR
Fresher with Excellent Communication Skill
Education: Any Graduate except BE, MCA, MBA
Skills: Experience in attending IN Bound, Out Bound Calls and Email Support; Hands on Experience in MS Office
Job Location: Chennai
Walk-In Date: 24-26 Sep 2009 | 9.30 A.M to 12.00 Noon
Venue: L & T Infotech Limited
L & T Infotech Park
Mount Poonamallie Road
Manapakkam, Chennai
Contact Person: Sasi kumar A
Phone No.: (044) 22529100
Interview Process:
1. Objective Test
2. Situation Test
3. HR Interview
4. Technical Interview
5. Senior Person Interview
Documents Required:
1. Updated Resume
2. Latest Photograph
3. Last drawn Pay slip or proof for current Salary (Only for experienced candidates)
Experience: 