Cybernet - SlashSupport

Cybernet - SlashSupport (www.csscorp.com)

At Cybernet-SlashSupport, we are looking to hire professionals who enjoy challenges, are innovative, dedicated to ensuring customer satisfaction, have great people skills and are committed to achieving excellence and exceed customer expectations.Come to work for us and you will discover a work environment that promotes creativity and a work force that is multicultural and multinational in origin. We also believe that an organizational-level focus on continued learning is the best way to stay on top. That?s why we offer training and orientation on cutting-edge technologies to all of our employees. Also, everyone receives training in communication, leadership and teamwork, creating poised and confident employees.We believe it's incredibly important to offer a clear career progression to our employees. Here, you will discover a flexible environment that allows you lateral moves.Cybernet-SlashSupport is a leading provider of high-quality infrastructure management and technology support services. Headquartered in San Jose, CA, we employ close to 5,000 professionals and have offices in North America, Europe and Asia, including world-class offshore delivery centers in India. Cybernet-SlashSupport has three centers of excellence:SlashSupport - Center of Excellence (CoE) for Tech Support Cybernet Software - Center of Excellence (CoE) for R&DReadyTestGo - Center of Excellence (CoE) for Independent Verification & Validation Services SlashSupport is CoE for technology support and infrastructure management of enterprise and consumer products, applications and services for Cybernet-SlashSupport. SlashSupport has handled over 35 million requests for 600+ products and services, and is rated by the Black Book of Outsourcing as #1 in the mid-market ITO segment.The Cybernet Software CoE is the first testing-focused center to achieve SEI?s CMMI level 5 certification. Our expertise spans test automation, testing frameworks, load testing, performance engineering and optimization of various applications and software.ReadyTestGo (RTG) CoE for Testing and Independant Verification & Validation has an impressive track record, helping our clients enhance the quality and performance of their applications /products with over 400 projects completed successfully.

Support Engineer / Senior Support Engineer

Job Description:
- SE / SSE / AE / AC will interface with customers to troubleshoot and resolve issues over phone.
- Their primary objective is to resolve all customer issues over phone during the first contact by leveraging all available tools and resources.
- To ensure customer satisfaction for the service rendered.
- To perform floor support for all new hires on need basis and ensure disseminating of proper knowledge to all floor agents.
- To maintain high-level adherence to policies and procedures.

Candiate Profile:
- Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must
- Basic Knowledge in Networking and Hardware
- Willing to relocate to the work site in case from another location
- Willing to work in night shifts
- Willing to provide 24/7 support
- Professional attitude and a passion for gaining technology

Experience: 1-6 Years
Location: Chennai

Walk-In Date: 8-11 Sep 2009 | 10am - 6pm

Venue: Cybernet - SlashSupport
Ground Floor, No. 81, MBC Towres, T.T.K. Road,
Alwarpet, Chennai 600018

Contact Person: Rajasekaran G
Phone No.: 9789853630