RR Donnelley Global BPO

RR Donnelley Global BPO (www.rrd.com), formerly known as OfficeTiger is among the leading outsourcing companies offering judgment based industry focused solutions and executes complex onsite-offshore outsourcing services on a global scale.

With a proven track record, RR Donnelley Global BPO mobilizes the right-mix of people from over a 7700 strong work force, in 28 delivery and 41 on-site operation centers, spread across 9 countries. Founded in 1999, our clients include large investment and commercial banks, leading diversified financial services companies, insurance companies, law firms, publishing houses, utilities, pharmaceuticals and global retailers.

RR Donnelley is the world?s premier provider of print, document management, supply chain solutions, and business services, serving organizations worldwide. With more than a 140-year heritage of integrity, RR Donnelley is an $11 billion, Fortune 300 Company with approximately 60,000 employees, serving customers in locations across the globe.

Customer Support Engineer (IT Helpdesk)

Job Description:
> Provide high quality, real-time assistance to the operations team by handling their calls when faced with IT related problems, which could have an impact on the productivity. Help resolve customer issues over the call and escalate to technical support engineers if required.
> Diagnose and resolve basic problems, including password resets within a quick TAT
> Articulate the problem and try to arrive at the source of the problem
> Understand and use the issue resolution and tracking system effectively
> Escalate problems to Tier II support staff
> Analyze queries relating to both software and hardware and arrive at a quick diagnosis of the issue and initiate appropriate action

Candidate Profile:
> Graduate in any science stream
> Up to 2 years experience in customer contact and supporting IBM compatible personal computers
> Possess technical know-how of Clarify or ERM tool and a strong working knowledge of MS Office and Windows 95/98/2000/Xp/MAc
> Ability to work flexible schedule during day, night and weekend shifts

Experience: 1-2 Years
Location: Chennai

Interested candidates may walk-in for an interview

Walk-In Date: 8, 9 Sep 2009 | 11 AM to 1 PM

Venue: RR Donnelley, AD 45, 4th Avenue,
Shanthi Colony, Anna nagar, Chennai – 40
(Near Sundaram Medical Foundation hospital)

Contact Person: Anitha Balachander